How much is our delivery charge?
Our standard carriage charge is £7.88 (+VAT) to deliver to most parts of the UK.
If you order over £100 worth of goods, your delivery is free.
Please note that if you live in Isle of Man, Isle of Wight, Jersey or Guernsey your order can be re-directed to a member of the RGK Customer Services team, who will call you with an up-to-date delivery costing:
AB31 KA27 - KA28
AB33 - AB38 KW1 - KW17
AB44 - AB45 PA20 - PA49
AB51 - AB56 PA60 - PA78
FK18 - FK21 PH19 - PH41
G84 PH43 - PH50
HS1 - HS9 TR21 - TR25
IV1 - IV36 ZE1 - ZE3
IV40 - IV49 All BT postcodes
IV51 - IV52
How long will it take for my order to arrive? *
Once the goods have been despatched to our courier, they should normally arrive with you within 48-72 hours. We will inform you by e-mail when the goods have left us. Please note that we do not deliver on a weekend.
Which courier do you use?
We use Interlink Express and Royal Mail Special Delivery.
Can I have goods delivered to someone/somewhere else?
Yes. Once you have registered with us, you are able to add addresses to your account in the Edit Account section. You should always add your billing address (the address the card you are paying with is registered to). You can also add alternative shipping addresses here.
Alternatively, once you have proceeded to the checkout, you are given the opportunity to choose a delivery address from those already provided or add a new one.
Unfortunately we cannot change the delivery address once the order has been placed, so please check before placing your order.
What if nobody is in to sign for my delivery?
If your goods are being delivered by Interlink Express, a card will be left to let you know that they have tried to deliver. You can call the number provided on the Interlink Express calling card and either arrange for it to be redelivered or you can collect it from your local depot. If you do not contact Interlink Express regarding your delivery, your goods will be returned to RGK. If this happens, we will have to charge you the carriage fee again to re-deliver the goods.
If your goods are being delivered by Royal Mail Special Delivery, a card will be left to inform you that they have tried to deliver. The card will inform you as to whether you need to collect the goods from your local post office, or it may provide a number for you to call to arrange a re-delivery.
Do you deliver outside of the UK?
Currently RGK Wheelchairs can only accept online orders from within the UK. If you wish to place an order from outside of the UK, please contact the dealer for your countryContinue